Your personal data belongs to you. This Privacy Policy explains exactly what information betgame collects, why we collect it, how we protect it, and what rights you hold under the Data Privacy Act of 2012 of the Republic of the Philippines.
Six core privacy principles that govern how betgame handles your data
betgame collects only the personal data that is strictly necessary to provide you with a safe, compliant, and functional gaming experience. We do not collect data for its own sake — every data point has a clear, documented purpose.
betgame will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared only with regulated service providers (payment processors, identity verifiers) and authorities as required by Philippine law.
All data transmitted between your device and betgame is protected by TLS/SSL encryption — the same standard used by Philippine banks. Your account data is stored on secured servers with access controls and encryption at rest.
The identity documents you submit for KYC verification — UMID, Passport, PhilSys ID, and other government-issued IDs — are handled with the highest level of protection. These documents are used solely for identity verification and AMLC compliance purposes.
You have the right to access, correct, and delete your personal data. betgame provides clear channels to exercise your data rights at any time. You may also withdraw marketing communications consent without affecting your account status.
betgame operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).
betgame is the Philippines' online gaming platform, operated at betgame.bio. As an online gaming operator serving Filipino players across Manila, Cebu, Davao, Quezon City, and the broader Philippine archipelago, betgame necessarily processes personal data in order to deliver its services lawfully, safely, and effectively.
betgame takes data privacy seriously — not because it is a legal obligation (although it is one), but because the trust Filipino players place in betgame when they share their personal information is something we genuinely value. Your GCash account details, your Philippine government ID, your contact information — these are sensitive. betgame treats them accordingly.
This Privacy Policy sets out in full detail: what personal data betgame collects about you, the purposes for which it is collected, the legal bases that justify the processing, with whom it may be shared, how long it is retained, how it is protected, and the rights you hold over your personal data under Philippine law.
betgame collects personal data from you through several channels: directly when you register an account or interact with betgame, automatically as you use the Platform, and from third parties involved in payment processing or identity verification. The categories of personal data we collect are described below.
When you create a betgame account, we collect:
To comply with PAGCOR licensing requirements and Philippine anti-money laundering regulations, betgame collects:
betgame collects records of all financial transactions conducted through your account, including:
betgame records complete gaming activity associated with your account, including all bets placed, games played, session durations, winnings, losses, and bonus usage. This data is used for service delivery, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access betgame, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, time zone, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.
betgame retains records of your communications with our support team via live chat and email, including the content of messages and their timestamps. These records are maintained for quality assurance, dispute resolution, and training purposes.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Account Data | Account creation, authentication, service delivery | Duration of account + 5 years after closure |
| KYC Identity Documents | Age & identity verification, PAGCOR compliance | 5 years after account closure |
| Financial Transaction Data | Payment processing, AMLC compliance, dispute resolution | 7 years (statutory requirement) |
| Gaming Activity Data | Service delivery, RG monitoring, regulatory reporting | 5 years after account closure |
| Technical & Device Data | Security, fraud prevention, performance | 13 months from collection |
| Communications Data | Support, dispute resolution, quality assurance | 2 years from last interaction |
betgame uses your personal data only for specific, documented purposes. We do not use personal data for purposes incompatible with those stated below without your prior consent.
Under the Data Privacy Act of 2012 (RA 10173), betgame processes your personal data on the following legal bases:
betgame does not sell, rent, or trade your personal data. betgame shares personal data only in the following circumstances:
betgame shares data with trusted third-party service providers who assist in delivering betgame's services, including:
All third-party service providers are bound by contractual data processing agreements that prohibit them from using betgame player data for any purpose other than providing the contracted service.
betgame will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where required by law, court order, or regulatory demand. betgame will not notify a Player of such disclosure where prohibited from doing so by law.
betgame uses cookies and similar tracking technologies on betgame.bio to enable core platform functionality and to analyse usage patterns for platform improvement. The types of cookies betgame uses are:
You may control non-essential cookies through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to use betgame. Disabling analytics or functional cookies will not prevent you from playing but may affect the personalisation of your experience.
betgame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve disputes or enforce betgame's agreements. The general retention periods applicable to each data category are set out in the table in Section 2 of this Policy.
Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, in compliance with the AMLC's record-keeping requirements under the AMLA. Identity verification documents are retained for a minimum of five (5) years following account closure. Following the expiry of applicable retention periods, betgame securely destroys personal data in accordance with its data disposal procedures.
betgame implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by betgame. You may exercise any of these rights by contacting betgame's Data Protection Officer as described in Section 14.
Request a copy of the personal data betgame holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data that betgame holds about you.
Request deletion of your personal data where betgame no longer has a lawful basis to retain it, subject to legal retention obligations.
Object to certain types of processing, including direct marketing and processing based on legitimate interests.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) if you believe betgame has not handled your data in accordance with RA 10173.
betgame will respond to data rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, betgame may extend this period by a further 30 days with prior notification. betgame will not charge a fee for exercising data rights requests unless they are manifestly unfounded, excessive, or repetitive.
betgame is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. betgame does not knowingly collect personal data from individuals under the age of 21.
Where betgame discovers that personal data has been collected from an individual who is under 21 years of age, betgame will delete that data promptly and close the associated account. All funds in such an account will be handled in accordance with applicable PAGCOR regulations.
If you believe that a minor has registered with betgame, please contact betgame support or the Data Protection Officer immediately.
betgame's primary data processing operations are conducted within the Republic of the Philippines. Where personal data must be transferred to a third-party service provider located outside the Philippines (for example, a cloud hosting provider or an international identity verification service), betgame ensures that such transfers are protected by appropriate safeguards including:
betgame will not transfer your personal data to countries or organisations that cannot demonstrate adequate data protection safeguards unless required to do so by Philippine law.
betgame may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, special events, and betgame news where you have provided consent to receive such communications during registration or subsequently.
You may withdraw your marketing communications consent at any time by:
Withdrawal of marketing consent will not affect your ability to use betgame or to receive service-critical communications (such as transaction confirmations, security alerts, or important account notices), which are sent on the basis of contractual necessity rather than consent.
betgame reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where amendments are material, betgame will notify you by email to your registered address or via a prominent notice on betgame.bio at least seven (7) days before the revised policy takes effect.
The "Last Updated" date at the top of this page indicates when the current version of this Privacy Policy was published. We encourage you to review this page periodically. Your continued use of betgame following the effective date of any amended Privacy Policy constitutes your acknowledgement of and agreement to the updated Policy.
betgame has designated a Data Protection Officer (DPO) in accordance with Section 21 of RA 10173. The DPO is responsible for overseeing betgame's compliance with the Data Privacy Act and this Privacy Policy, and serves as the point of contact for data subjects wishing to exercise their data rights.
You may contact betgame's Data Protection Officer or raise any privacy concern through the following channels:
For complaints to the national regulator, the National Privacy Commission (NPC) may be reached through official NPC channels. betgame encourages you to contact betgame first to resolve any privacy concern before escalating to the NPC.
Your data is protected, your account is secure, and your rights are upheld. Explore betgame's full gaming experience — built for Filipino players, secured to Philippine legal standards. Must be 21 years or older.